Refund Terms for DROVENAXIA

1. Introduction

Welcome to DROVENAXIA. We strive to ensure that our customers are satisfied with our products. Please read our refund policy carefully to understand your rights and how to exercise them.

2. Eligibility for Refunds

Refunds are applicable under the following conditions:

• The request is made within 30 days of purchase.
• The item is in its original condition and packaging.
• A valid receipt or proof of purchase is presented.

3. Non-refundable Items

Certain items are non-refundable, including but not limited to:

• Gift cards
• Customized products
• Downloadable software products

4. How to Initiate a Refund

To initiate a refund, please contact our customer service team at [email protected] with the following details:

• Your order number
• Details of the product for which you are requesting a refund
• Reason for the refund request

5. Processing Time

Once your request is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] to guide you through the exchange process.

7. Shipping Returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Changes to this Refund Policy

DROVENAXIA reserves the right to modify or update this refund policy at any time. Customers are encouraged to review this policy periodically for any changes.

9. Contact Us

If you have any questions regarding our refund terms, please contact us at [email protected].